Refund policy

Return and Refund Policy:

While all returns are handled on a case by case basis, we do have some general guidelines for when and how you can return a product.

60 Day Happiness Guarantee: We have a 60 day guarantee on all products. If you aren’t happy with your product for any reason within 60 days, let us know and we will exchange or replace your item depending on the condition of the item and reason for the return.

Unopened Product returns/exchanges: If you have a product purchased from us that has not been opened or used in any way you have 60 days from the date of purchase to return the item for a refund or an exchange of equal or lesser value. You are responsible for shipping the item back to us, and we will refund the entire initial purchase including your original shipping cost. If we are issuing an exchange we will cover the shipping of the new item you are exchanging your original purchase for.

No RETURNS/REFUNDS for Diamond Drills or Clearance Products: I am sorry but we do not accept returns or refunds for our Diamond Drills (an item used for diamond painting). Some discontinued products are eligible for return but once they have been marked way down we will no longer accept returns. In general, items marked 50% or more off are not available for return/refund.